FAQ

Custom Order Information

How do I place an order?

It’s easy! All you need to do is purchase directly from the online shop or email hello@thetokenhunter.co.uk to discuss the design and location you have in mind.

What locations are available?

The Token Hunter has a huge collection of original vintage maps, therefore will try her very best to locate the exact destination you require.

 

If it is not possible Heather will offer an alternative that links to your original request. She will discuss this with you before creating the final charm.

Where are the charms made?

Each charm is handcrafted in Heather's home studio, right by the sea on the North West Coast of England.

What are they made from?

The settings for each of the charms vary depending on the style and manufacturer. Wood, Brass, Nickle and Silver Plated options are available. 

 

Please contact the shop direct if you have any further questions regarding specific material details.

Is each design unique?

Yes! Each charm is handmade to order, therefore no two designs will ever be the same. 

With this in mind, the photographs taken for promotional use will not represent an exact match of the design you will be purchasing.

How do I care for my charms?

Take care of your jewellery with a soft cloth and avoid contact with strong chemicals, cleaning products, water, cream and perfumes.

Due to the handcrafted nature of each charm, please avoid wearing whilst showering, sunbathing, swimming and sleeping.

When will I hear back about my enquiry?

Heather will try her very best to answer emails within 24 hours of receiving them. However, please allow up to 3 business days for a response to custom requests and general enquiries. Thank you!

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The Token Hunter 2019