Shipping

Please read before purchase

When will I receive my order?

Unless otherwise stated, each design is made to order, therefore time scales will vary depending on your individual requirements.

Generally speaking, the design and production process takes between 3-5 business days from order to dispatch.

 

Please contact the shop before purchase if you require a shorter time frame and Heather will try her very best to meet your needs.

How long does delivery take?

UK orders are sent via Royal Mail 1st Class Delivery. Please allow 1-2 business days from dispatch. Orders are not tracked or recorded but this and faster delivery options can be arranged by contacting: hello@thetokenhunter.co.uk

For International buyers your order will be dispatched via Royal Mail Tracked & Signed. Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

 

Delivery times will vary depending on destination. Please allow 3-5 days for Europe and 10-14 days for International. Delivery charges will be calculated at Checkout.

What is your Return & Refund Policy?

Unfortunately due to the bespoke nature of each charm The Token Hunter does not offer a return and refund policy.

If the item does not meet your requirements then please do not hesitate to email hello@thetokenhunter.co.uk and Heather will be happy to discuss the issue with you.

If you believe your order to be faulty, please contact the shop immediately upon receipt of purchase. Items will be replaced at our discretion.

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The Token Hunter 2019